Ocado help
Charges
Checkout
- My credit card is not working
- Can I use a card which is not in my name to place an order?
- How do I check out my order?
- The web site will not accept my voucher
Deliveries
- What happens if I miss my delivery?
- Can I book my delivery before I place an order?
- I already booked a delivery time, why am I being asked to book another?
- How do I change my delivery?
- How do I book my delivery?
- How long can I hold a delivery for without checking out?
Orders
- Can I place my order over the phone?
- Where can I find my order details?
- How do I save my order as a shopping list?
- How do I know when my order has been placed correctly?
- How can I print out my order?
- How do I make changes to my order?
- How do I cancel an order?
- What happens if I don't have time to finish my order?
- How do I re-order using a previous order?
- How do I get a copy of my receipt?
- How can I get a refund for damaged or missing items?
- When is the latest time I can make amendments to my order?
Personal details
- How do I update my details?
- How do I sign up for/cancel all marketing communications?
- Can I have my order delivered to a different address this time around?
- How do I change my delivery details?
- How do I know if you deliver in my area?
- What if I forget my password?
Products
- How do I find products?
- How do I find special offers and promotions?
- How do I add items to my trolley?
- What do the different product symbols mean?
- What are substitute products?
- How do I find groceries suitable for special diets?
- What does it mean by 'you add 3rd free'?
- How much wine, what wine do I use with recipes?
- How do I return a product I am not happy with?
- Why is a
typical price
given for some items? Why does the total price on my delivery invoice differ from the estimated total price given to me at the time of ordering? What is a catch-weight item? - How do you pack my groceries?
Technical
- I get a 'failed log-in' message when I log into ocado.com
- I get a 'page cannot be displayed' message
- I can log into ocado.com, but when I try to start shopping the site asks me to log in again
- I am getting more than the quantity I ask for
- When trying to get to the Ocado web site, I get a connection refused or a web site not found message
- Which browsers are compatible with ocado.com
If your question or issue is not answered here, you can still contact us