Ocado help / Technical

I get a failed log-in message appear when I log in to www.ocado.com

Please call a member of our Customer Services Team on 0845 3991122, who will reset your password for you.

I get a 'page cannot be displayed' page

When this happens you will need to check that you have the correct SSL settings. To do this in Internet Explorer on Windows click on the tools menu from your web browser, select internet options, and then go to the button called advanced. From the details you are shown please ensure that the SSL options are selected.

I log into www.ocado.com, but when I try to start shopping the site asks me to log in again

When this happens you will need to verify that you have cookie handling set-up correctly in your browser. To check this in Internet Explorer on Windows simply select the tools option from your web browser. Then select internet options, go to the button called privacy, and ensure that your setting is set to medium.

I am getting more than the quantity I ask for

Clicking the back button in some browsers will repeat the last action you did, and if this was an 'add' request, then you will increase the number of items in your trolley. Try to use the navigation provided on the website where possible.

When trying to get to the Ocado web site, I get 'connection refused' or 'web site not found'

1. Try to connect to any other web site If you can't, then call your ISP.
2. If you can, please call our Customer Services Team on 0845 3991122, and they will assist you.

Which browsers are supported by ocado.com?

The Ocado web site is optimised to look best in the latest browsers available. However, it can also be accessed using older browsers (please note: the look of the web site may degrade.)

If your question or issue is not answered here, you can still contact us