Common issues

• What if I forget my password?
• How long can I hold a delivery time for without checking out?
• When is the latest time I can make amendments to my order?
• How can I get a refund for damaged or missing items?
• How do I get a copy of my receipt?

More answers are available in the help section.

Contacting Ocado

If we can help or if you think we could be doing something better, we want to hear from you. We want to make supermarket shopping the way it should be!

You can now request refunds online for orders within the last 24 hours and will see message about this on the homepage after you log in. This applies to incomplete, damaged or incorrect orders only.

• Send us a message
• Call us Monday - Saturday 8am - 11pm, and 12pm - 8pm Sundays, on 0845 399 1122 or 0845 656 1234
• Write to us at any time, at: Ocado Limited, Freepost 13498, PO BOX 362, Hatfield, AL9 7BR.
• Corporate information is available on our corporate website

The registered company address of Ocado Limited is Titan Court, 3 Bishops Square, Hatfield Business Park, Hatfield, Hertfordshire, AL10 9NE. Registered in England. Company registration number: 3875000