OCADOLIFE 11 - July 2009

At Ocado, we work hard to be the best at what we do, and pride ourselves not only on delivering the finest groceries, but also on our award-winning service.

At the heart of this drive for great service is our dedicated team of HGV and delivery drivers. We call the latter Customer Service Team Members (CSTMs for short) because, quite simply, they do so much more than just deliver groceries. They're the most visible part of our business – our ambassadors, even – and, with such a demanding role to play, we take their safety incredibly seriously.

To encourage a culture of road safety within our driving team, we regularly run training courses and safety awareness initiatives. However, we felt there was still something more we could do; something that would recognise and reward our CSTMs for sticking to the high standards we set, and inspire them to drive safely throughout the year.

It was this thinking that led to our new 'Driver of the Year' awards. We believe that the awards are a fantastic way to bring safety to the forefront of our drivers' minds, and give them a well-deserved pat on the back for their efforts. The qualifying tests were very exciting, and we were incredibly impressed with the standard of driving.

We’ll report back soon to let you know how the big day went, and, of course, let you have the results…

Jason,

Ocado Co-Founder