Ocado on the Go

Current known issues

Here are a list of the known issues for each version of the iPhone application. If you encounter issues that are not on the list, please do let us know.

The latest version of Ocado on the Go is 1.3 and can be downloaded from the app store. You can check your version number by clicking on the 'i' button on the home screen of the application.


Versions affected Resolved in version Description Impact Workaround
1.300   Entering the jotter immediately after loading the application may mean the search buttons are not displayed You will be able to add and edit jotter items but not search for them If this occurs, simply close jotter and reopen it
1.1 1.2 Starting to edit an order whilst offline, closing the application and then starting the application whilst online will permanently stop further synchronisation of your basket Basket will no longer synchronise To avoid this problem, either start order editing whilst online, or, if starting order editing whilst offline, wait until device is online before closing application. If the problem does occur, either edit the same order on website and then restart the application, or re-install the application
1.1 1.2 Cancelling order editing whilst offline, closing the application and then starting the application whilst online will permanently stop further synchronisation of your basket Basket will no longer synchronise To avoid this problem, either start order editing whilst online, or, if starting order editing whilst offline, wait until device is online before closing application. If the problem does occur, either edit the same order on website and then restart the application, or re-install the application
1.1 1.2 Installing the application whilst an order is being edited on the website will lock the application Application will stop working To avoid this problem, make sure you are not editing an order when you install the application. If the problem does occur, finish editing your order on the website and then re-install the application
1.0 1.1 The iPhone must be in 24-hour time format before the application is installed or run The product catalogue will not download and the application will behave erratically if it is set to 12-hour time format Set the iPhone to 24-hour time format in Settings=>General=>Date & Time=>24-Hour Time
1.0 1.1 The 'Not You' link on home screen does not work properly You can't easily change the Ocado account used by the application To change your user account, uninstall and re-install the application
1.0 1.1 Previous orders view does not have a scroll bar Not immediately obvious that previous order list is scrollable Previous order list is scrollable