Some of the most common questions that we get asked can be found in the Frequently Asked Questions category.
If we can help or if you think we could be doing something better, we want to hear from you. We want to make supermarket shopping the way it should be!
You can now request refunds online for orders within the last 24 hours and will see a message about this on the homepage after you log in. This applies to incomplete, damaged or incorrect orders only.
How you can contact us
0345 656 1234
Open 8am to 11pm every day of the week.
Ocado Limited, Freepost 13498, PO BOX 3 62, Hatfield AL9 7BR
Corporate information is available on our corporate website
The registered address of Ocado Limited is Titan Court, 3 Bishops Square, Hatfield Business Park, Hatfield, Hertfordshire, AL10 9NE. Registered in England. Company registration number: 3875000.