Security Policy

As a company that does business purely over the Internet, we understand the importance of security. That's why we've created highly secure facilities to give you confidence when using your payment card, and when you give us personal information, such as your address or telephone number.

We use Secure Sockets Layer (SSL) technology to encrypt your details whilst they travel from your computer to our system. This ensures your payment card and personal details are kept private except where we have advised you otherwise in our terms and conditions.

To save you time, you can store your payment card details with us, so you don't need to type them in each time you order. When you complete your order, we show you the last four digits of your card number, so you can check it's right - but we never show the whole number in case someone else sees it.

We store your payment details on a secure encrypted server which is not accessible via the Internet. Access to this data is also secured internally within Ocado, and all card numbers are encrypted using a highly secure system that financial and banking institutions rely on, called 'Blowfish Encryption'. This has a minimum 128 bit key length.

How can I check my details are secure?

Every time you fill out personal or payment details on our site, your browser is switched to 'secure mode', to encrypt the information that you send to us. To verify you are in a secure part of the site, look at the bottom bar of your Internet browser. You should see a closed padlock.

If you have any further questions, please contact our Customer Service Team on 0345 656 1234.


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