Terms & Conditions:
Butcher and Fishmonger

Please read this carefully. By using or submitting an order (and any subsequent orders) on this website you are agreeing to the terms that appear below.

These Terms & Conditions were most recently updated on 19th April 2011 and apply to sales to consumers and to our business account holders.

These Terms & Conditions are to be read in conjunction with the Terms & Conditions of Purchase for Consumers and the Terms & Conditions of Purchase for Businesses (as applicable).

1 PRICE OF OUR BUTCHER AND FISHMONGER GOODS.

1.1 Goods from our butcher and fishmonger are those that either: (a) sold and priced by each and packaged by us; or (b) sold and priced individually by weight and packaged by us, as further identified on the website.

1.2 Goods from our butcher and fishmonger are sold and priced by each (i.e. a fixed price per item) and packaged by us (as further identified on the website), the price of the goods will be as quoted on the website at the time you confirm your order (usually by clicking the "checkout" button) subject only to any inadvertent technical error for which we will not be liable. If you subsequently amend your order to add items, the prices charged will be those applicable to the new item(s) at the time that the amended order is confirmed. Please note that as promotions are offered for a limited period of time subsequent amendments to your order may mean that certain promotions are no longer being offered.

1.3 Goods from our butcher and fishmonger that are sold and priced individually by weight and packaged by us (as further identified on the website), the price of these items (expressed per kilogram or other appropriate unit of measurement) will be the price as quoted on the website at the time you confirm your order (usually by clicking the "checkout" button) subject only to any inadvertent technical error for which we will not be liable. If you subsequently amend your order to add items, the prices charged will be those applicable to the new item(s) at the time that the amended order is confirmed. Although we have an indicative weight guide on the website, this is merely to assist your planning and the price you will be charged is the price for the actual weight you receive. In the event that there is a change in the price/kg between the time you confirmed your order and the time the item is weighed and priced by us, the price you will be charged will be the price at the time you confirmed your order.

1.4 The prices stated on the website will be inclusive of any VAT payable but inclusive of any applicable surcharge that we may charge for our goods from our butcher and fishmonger, as detailed on the website.

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2 GOODS AND TARGET WEIGHTS

2.1 For certain goods from our butcher and fishmonger, you will be able to select a certain weight, thickness or size, or a certain weight and thickness. We may show on the website a target weight, however, this is an indicative weight only and you will receive goods weighing somewhere in between the maximum and minimum weight ranges shown on the website. Therefore the price you will be charged is the price for the actual weight you receive. Note there may be only one target weight in respect of some goods from our butcher and fishmonger (in which case the price you will be charged will also be the price for the actual weight you receive).

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3 SUBSTITUTED GOODS FROM OUR BUTCHER AND FISHMONGER GOODS.

3.1 Products are subject to availability and prevailing market conditions. In the event that any goods that you order from our butcher and fishmonger that are unavailable, we may offer a reasonable substitute and this may affect the price you pay. We may limit the quantities of goods from our butcher and fishmonger (particularly goods on special offer) supplied to any one customer if, in our opinion, the quantity ordered jeopardises availability for other customers For example, and in accordance with the Terms & Conditions of Purchase for Consumers , we may limit quantities if in our opinion the quantity ordered jeopardises availability for other customers.

3.2 Where a substitute item is offered in place of a good from our butcher and fishmonger that is sold and priced by each (i.e. a fixed price per item) and packaged by us (as further identified on the website), the price charged for that substitute item (if accepted) will be the price applicable at the time the item is substituted.

3.3 Where a substitute good from our butcher and fishmonger is offered in place of another good from our butcher and fishmonger that is sold and priced individually by weight and packaged by us (as further identified on the website), and this substituted item is a different good (for example, you are substituted sirloin steak for rump steak), then the price charged for that substituted good from our butcher and fishmonger (if accepted) will be the unit price of that good applicable at the time the good from our butcher and fishmonger is substituted. However, where the substituted item is a different derivative of the item you originally ordered (for example, you are substituted 300 grams of mince meat instead of the 600grams of mince meat that you ordered), then the price charged for that substituted good from our butcher and fishmonger (if accepted) will be the unit price of such good applicable at the time you ordered the item.

3.4 You may reject any substitute good from our butcher and fishmonger and we will refund the amount you have been charged for that substitute. It is our policy to identify any substitute items to you at the time of delivery and give you the opportunity to accept or reject the item at that time.

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4 ADDITIONAL SERVICES FROM OUR BUTCHER AND FISHMONGER

4.1 For certain goods from our butcher and fishmonger, additional preparation services will be offered. For example, you will be able to request on the website whether you would like the head and tail of a fish to be removed or for a rack of lamb to be cut into cutlets. Any applicable surcharge will be detailed on the website. You need to be aware that the price of these goods from our butcher and fishmonger will be calculated based on the weight of that good before the preparation services have commenced (e.g. before the head and tail of the fish are cut off or the lamb rack is cut into cutlets). The receipt and product label you receive will also show the actual weight of that good before the preparation services have commenced.

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5 CHANGES TO PRODUCT INFORMATION

5.1 While care has been taken in preparing the summary product information (in particular the “Other Information” section) on the website for goods from our butcher and fishmonger, you should note that such information may change between the time you place your order on the website and the time your order is delivered (in this regard we rely on our suppliers to tell us of any changes in a timely manner so we can update our website). For example, as all meat products from our butcher and fish products from our fishmonger are naturally farmed, there may be occasions when due to weather conditions, we may need to source from alternative approved sources (and hence the product origin may change). Therefore, you need to check the website for details if you do require the most up-to-date product information following delivery of your order.

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