Price Match 2008 Terms & Conditions

Standard retail prices matched on all identical, branded products at Tesco.com. Does not apply to own-label products, temporary promotions, products pending temporary promotion or any other special offers.

We flag each price-matched product on the website. We recheck prices, usually weekly, and will indicate the date of the most recent price check on the website (at the bottom of each page where price-matched products are flagged). So if Tesco change any prices (say) the day after we price check, that will be picked up by us and matched on the next price check day.

We intend to price match every identical product, but as Tesco.com availability and product range varies depending on which Tesco store is used to fulfil the Tesco.com order, we may inadvertently have missed a few. If that is pointed out to us we will remedy the position.

Ocado follows the timing of Waitrose temporary promotions. As a result we do not match Tesco temporary promotions. This means that where a product is on promotion at Tesco we match Tesco's standard retail prices and not their temporary promotional prices or mechanics. For example, if a product is on promotion at Tesco and advertised as "Was £2.49 Now £2.25", we will match the standard retail price (the "Was" price), i.e. £2.49. If Tesco has an item on a multi-buy promotion (for example, 'buy one get one free'), we will still match the single unit selling price of the item but not offer the free product.

Ocado promotions: We set the price of products that we place on promotion 5-7 days prior to the promotion starting. From that point onwards we no longer match the Tesco price, but until the promotion begins the product will continue to be sold at the last matched Tesco standard retail price. When the promotion begins customers will receive the full benefit of the Ocado temporary promotion (whether that be a price reduction or a multi-buy promotion). When the promotion ends, we re-match to Tesco's then-current standard retail price.

This is how we go about getting the list of Tesco.com prices that we believe is representative of the Ocado delivery geography: We log on to Tesco.com from a number of different delivery addresses, each of which is close to large Tesco Extra stores which we believe are likely to have the widest range. We currently use addresses in London, Manchester, Solihull, Cambridge, Basildon (Essex) and Isleworth (Middlesex). Please bear in mind that all products in the Ocado catalogue are provided at the same price to all customers irrespective of where they live in the Ocado delivery geography. That makes it easy to check our website. We have not compared products from Tesco stores that are outside of the Ocado delivery geography.

You may see some products that are price matched to an earlier date than the most recent price match day. This happens when we can no longer find the product on the Tesco.com website. So we continue to match the last price we have seen until we reach the conclusion that Tesco no longer stock the product, at which point it stops being part of the price match policy.

All products are supplied subject to availability.