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Common queries

Looking for a delivery update?

You can check the status of your order on your account homepage. We'll do our best to let you know if we're running late. Find out more in our FAQs.

Request a refund online

Find out how to request a refund in our Help Centre, or head straight to My Ocado, then Orders and click through to the relevant order and item to request your refund.

Contact us

Email us

To send our team an email, just fill out this contact form. We aim to get back to you within 24 hours, so if your query is urgent or relates to a delivery due to arrive within the next 24 hours, we recommend that you call or use our chat function for a speedier resolution.

Email us

Chat us

If you have an urgent query, chat is the fastest way to reach us. To start a chat, select the purple chat tab on the right hand side of your page. You'll be speaking to our friendly chatbot, Herbie, who can transfer you to our advisors if your query can't be answered.

Call us

To speak with one of our advisors on the phone, you can reach us on 0345 656 1234. Our lines are open 7 days a week, 7.00am - midnight, apart from Christmas Day, Boxing Day and New Year's Day. You may need to wait as our lines can get busy at peak periods.