Ocado Help Centre | Ocado

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What do you need help with? Select the topic below that best suits your issue. If that doesn’t work, then please search our Frequently Asked Questions (FAQs) — some of the most common queries can be found there.

Trolley

Placing an order

Check and manage orders Help with payment issues Delivery slot availability Help with checking out

Manage a delivery

Manage a delivery

Where’s my order? Change or cancel a delivery Add delivery notes

Refunds & product issues

Refunds & product issues

Request refund for product quality/life Request refund for missing or damaged items Give feedback on damaged items

Manage your details

Manage details

Manage payment details Manage delivery SMS reminders Manage contact details

Smart Pass

Smart Pass

What’s a Smart Pass? Manage my Smart Pass Smart Pass delivery slots

Manage your account

Manage account

Change login details Manage payment details About my Ocado Reserved orders

Registering with Ocado

Thinking of registering?

Do we deliver to your area? How much does delivery cost? Search all FAQs

FAQs

Frequently Asked Questions

Reserved FAQs Can I change my orders? How do substitutions work? Search all FAQs

Contact Us

Contact Ocado

Get in touch with us