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£20 OFF

your first Ocado shop

+ FREE delivery


Min. spend: £80   Order by: 04/04/17
Terms apply.

Customer Services

Some of the most common questions that we get asked can be found in the Frequently Asked Questions category.

If we can help or if you think we could be doing something better, we want to hear from you. We want to make supermarket shopping the way it should be!

You can now request refunds online for orders within the last 48 hours and will see a message about this on the homepage after you log in. This applies to incomplete, damaged or incorrect orders only.

How you can contact us

Email us


@Ocado on Twitter - we're answering questions every day 5.30am - midnight.

Call us

0345 656 1234

Open 5:30am - midnight, 7 days a week.

Write to us

Ocado Customer Service, Titan Court, 3 Bishop Square, Hatfield Business Park, Hatfield, Hertfordshire AL10 9NE

Corporate information is available on our corporate website

The registered address of Ocado Group plc is Titan Court, 3 Bishops Square, Hatfield Business Park, Hatfield, Hertfordshire, AL10 9NE. Registered in England. Company registration number: 7098618.